Privacy policy

1. Introduction
  • 1.1 Welcome to Knowcean, an EdTech platform to enable a global social network for a perfect learning experience sharing community, run by Knowledge Ocean Co., Ltd. (“Knowcean”, "Company", "we", "us" or "our"). The Company takes its responsibilities under applicable privacy laws and regulations ("Privacy Laws") seriously and is committed to respecting the privacy rights and concerns of all users on the Platform (“Users”, “you” or “your”). We recognize the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect and process your personal data. This Knowcean Privacy Policy (“Privacy Policy” or “Policy”) is designed to assist you in understanding how we collect, use, disclose and/or process the personal data you have provided to us and/or we possess about you, whether now or in the future, as well as to assist you in making an informed decision before providing us with any of your personal data. Please read this Privacy Policy carefully. If you have any questions regarding this information or our privacy practices, please see the section entitled "Questions, Concerns or Complaints? Contact Us" at the end of this Privacy Policy.

  • 1.2 "Personal Data" or "personal data" means data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which an organization has or is likely to have access. Common examples of personal data could include name, identification number and contact information.

  • 1.3 By using the Services, registering for an account with us, visiting Platform for our Services, or accessing the Services, you acknowledge and agree that you accept the practices, requirements, and/or policies outlined in this Privacy Policy, and you hereby consent to us collecting, using, disclosing and/or processing your personal data as described herein. If you do not consent to the processing of your personal data as described in this privacy policy, please do not use our services or access platform for the services. If we change our Privacy Policy, we will post those changes or the amended Privacy Policy on the Platform. We reserve the right to amend this Privacy Policy at any time.


2. WHEN WILL COMPANY COLLECT PERSONAL DATA?
  • We will/may collect personal data about you:

    • when you register and/or use our Services on the Platform or open a user account.

    • when you submit any form, including, but not limited to, application forms or other forms relating to any of our products and services, whether online or by way of a physical form;

    • when you enter into any agreement or provide other documentation or information in respect of your interactions with us, or when you use our products and services;

    • when you interact with us, such as via telephone calls (which may be recorded), letters, fax, face-to-face meetings, social media platforms and emails;

    • when you use our electronic services, and/or interact with us or use Services on the Platform. This includes, without limitation, through cookies which we may deploy when you interact with our Services on the Platform;

    • when you carry out transactions through our Services;

    • when you provide us with feedback or complaints; or

    • when you submit your personal data to us for any reason.

    The above does not purport to be exhaustive and sets out some common instances of when personal data about you may be collected.

  • When you visit, use or interact with us on the Platform for the Services, we may collect certain information by automated or passive means using a variety of technologies, which technologies may be downloaded to your device and may set or modify settings on your device. The information we collect may include, without limitation, your Internet Protocol (IP) address, computer/mobile device operating system and browser type, type of mobile device, the characteristics of the mobile device, the unique device identifier (UDID) or mobile equipment identifier (MEID) for your mobile device, the address of a referring website (if any), and the pages you visit on our Platform and mobile applications and the times of visit. We may collect, use, disclose and/or process this information only for the Purposes (defined below).

  • Our Services on the Platform may collect precise information about the location of your mobile device using technologies such as GPS, Wi-Fi, etc. We collect, use, disclose and/or process this information for one or more Purposes. For most mobile devices, you are able to withdraw your permission for us to acquire this information on your location through your device settings. If you have questions about how to disable your mobile device's location services, please contact your mobile device service provider or the device manufacturer.


3. WHAT PERSONAL DATA WILL COMPANY COLLECT?
  • The personal data that the Company may collect includes but is not limited to:

    • full name

    • date of birth

    • gender

    • identity card number

    • telephone number

    • address

    • billing address

    • email address

    • Education

    • job

    • any other information about the User when the User signs up to use our Services on the Platform, and when the User uses the Services on the Platform, as well as information related to how the User uses our Services or Platform; and

    • aggregate data on content the User engages with.

  • If you do not want us to collect the aforementioned information/personal data, you may opt out at any time by notifying us in writing about it. Further information on opting out can be found in the section below entitled "How can you opt-out, remove, request access to or modify information you have provided to us?". Note, however, that opting out of us collecting your personal data or withdrawing your consent for us to collect, use or process your personal data may affect your use of the Services. For example, opting out of the collection of location information will cause its location-based features to be disabled.


4. SETTING UP AN ACCOUNT

In order to use certain functionalities of the Services, you will have to create a user account, which requires you to submit certain personal data.

Upon activating an account, you will be able to access your account under a user name and password selected by you. Your user name and password created for your Knowcean Account will also be used to securely access and maintain your account for our Services.


5. VIEWING WEB PAGES

As with most platforms, your computer/mobile device sends information which may include personal data about you that gets logged by a web server when you browse websites through the Platform for our Services. This typically includes without limitation your computer's IP address, operating system, browser name/version, the referring web page, requested page, date/time, and sometimes a "cookie" (which can be disabled using your browser preferences) to help the Platform remember your last visit. If you are logged in, this information is associated with your personal account. The information is also included in anonymous statistics to allow us to understand how visitors use our Services on the Platform.


6. COOKIES
  • We may from time to time implement "cookies" or other features to allow us or third parties to collect or share information that will help us improve our Services we offer on the Platform, or help us offer new services and features. “Cookies” are identifiers we transfer to your computer or mobile device that allow us to recognize your computer or device and tell us how and when our Services on the Platform are used or visited, by how many people and to track movements within our Services on the Platform. We may link cookie information to personal data. Cookies also link to information regarding what items you have selected for purchase and pages you have viewed. Cookies are also used to deliver content specific to your interest and to monitor the Services usage.

  • You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of the Services on the Platform.


7. VIEWING AND DOWNLOADING CONTENT AND ADVERTISING

As with browsing web pages, when you watch content and advertising and access other software on the Platform for the Services, most of the same information is sent to us (including, without limitation, IP Address, operating system, etc.); but, instead of page views, your computer sends us information on the content, advertisement viewed and/or software installed by the Services and the Platform and time.


8. COMMUNITY

We provide customer service support through email and phone. In order to provide customer support, we will ask for your email address and/or mobile phone number. We only use information received from customer support requests, including, without limitation, email addresses, for customer support services and we do not transfer to or share this information with any third parties.


9. HOW DO WE USE THE INFORMATION YOU PROVIDE US?
  • We may collect, use, disclose and/or process your personal data for one or more of the following purposes:

    • to manage, operate, provide and/or administer your use of and/or access to our Services on the Platform, as well as your relationship and user account with us;

    • to manage, operate, administer and provide you with as well as to facilitate the provision of our Services, including, without limitation, remembering your preferences;

    • to tailor your experience through the Services by displaying content according to your interests and preferences, providing a faster method for you to access your account and submit information to us and allowing us to contact you, if necessary;

    • to enforce our Knowcean Terms and Conditions and/or any other terms and conditions relevant to the Services;

    • to protect personal safety and the rights, property or safety of others;

    • for identification and/or verification;

    • to maintain and administer any software updates and/or other updates and support that may be required from time to time to ensure the smooth running of our Services;

    • to deal with or facilitate customer service, carry out your instructions, deal with or respond to any enquiries given by (or purported to be given by) you or on your behalf;

    • to contact you or communicate with you via voice call, text message and/or fax message, email and/or postal mail or otherwise for the purposes of administering and/or managing your relationship with us or your use of our Services, such as but not limited to communicating administrative information to you relating to our Services. You acknowledge and agree that such communication by us could be by way of the mailing of correspondence, documents or notices to you, which could involve disclosure of certain personal data about you to bring about delivery of the same as well as on the external cover of envelopes/mail packages;

    • to allow other users to interact or connect with you on the Platform, including to inform you when another User has sent you a private message or posted a comment for you on the Platform;

    • to conduct research, analysis and development activities (including, but not limited to, data analytics, surveys, product and service development and/or profiling), to analyse how you use our Services, to improve our Services or products and/or to enhance your customer experience;

    • to allow for audits and surveys to, among other things, validate the size and composition of our target audience, and understand their experience with the Services;

    • where you give us your prior consent, for marketing and in this regard, to send you by various modes of communication such as postal mail, email, location-based services or otherwise, marketing and promotional information and materials relating to products and/or services (including, without limitation, products and/or services of third parties whom the Company may collaborate or tie up with) that the Company (and/or its affiliates or related corporations) may be selling, marketing or promoting, whether such products or services exist now or are created in the future.

    • to respond to legal processes or to comply with or as required by any applicable law, governmental or regulatory requirements of any relevant jurisdiction, including, without limitation, meeting the requirements to make disclosure under the requirements of any law binding on the Company or on its related corporations or affiliates;

    • to produce statistics and research for internal and statutory reporting and/or record-keeping requirements;

    • to carry out due diligence or other screening activities (including, without limitation, background checks) in accordance with legal or regulatory obligations or our risk management procedures that may be required by law or that may have been put in place by us;

    • to audit our Services or the Company's business;

    • to store, host, back up (whether for disaster recovery or otherwise) of your personal data, whether within or outside of your jurisdiction;

    • any other purposes which we notify you of at the time of obtaining your consent. (collectively, the “Purposes”).

  • You acknowledge, consent and agree that Company may access, preserve and disclose your Account information and Content if required to do so by law or pursuant to an order of a court or by any governmental or regulatory authority having jurisdiction over the Company or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) comply with a request from any governmental or regulatory authority having jurisdiction over the Company; (c) enforce the Knowcean Terms of Conditions or this Privacy Policy; (d) respond to any threatened or actual claims asserted against the Company or other claim that any Content violates the rights of third parties; (e) respond to your requests for customer service; or (f) protect the rights, property or personal safety of the Company, its users and/or the public.

  • As the purposes for which we will/may collect, use, disclose or process your personal data depend on the circumstances at hand, such purpose may not appear above. However, we will notify you of such other purposes at the time of obtaining your consent, unless processing of the applicable data without your consent is permitted by the Privacy Laws.


10. HOW DOES COMPANY PROTECT AND RETAIN CUSTOMER INFORMATION?

We implement a variety of security measures and strive to ensure the security of your personal data on our systems. User personal data is contained behind secured networks and is only accessible by a limited number of employees who have special access rights to such systems. However, there can inevitably be no guarantee of absolute security. We will retain personal data in accordance with the Privacy Laws and/or other applicable laws. That is, we will destroy or anonymize your personal data as soon as it is reasonable to assume that (i) the purpose for which that personal data was collected is no longer being served by the retention of such personal data; and (ii) retention is no longer necessary for any legal or business purposes; and (iii) no other legitimate interests warrant further retention of such personal data. If you cease using the Services on the Platform, or your permission to use the Platform and/or the Services is terminated or withdrawn, we may continue storing, using and/or disclosing your personal data in accordance with this Privacy Policy and our obligations under the Privacy Laws. Subject to applicable law, we may securely dispose of your personal data without prior notice to you.


11. DOES COMPANY DISCLOSE THE INFORMATION IT COLLECTS FROM ITS VISITORS TO OUTSIDE PARTIES?
  • In conducting our business, we will/may need to disclose your personal data to our third-party service providers, agents and/or our affiliates or related corporations, and/or other third parties, for one or more of the above-stated Purposes. Such third-party service providers, agents and/or affiliates or related corporations and/or other third parties would be processing your personal data either on our behalf or otherwise, for one or more of the above-stated Purposes. Such third parties include, without limitation:

    • our subsidiaries, affiliates and related corporations;

    • other users of our Platform for one or more of the above-stated Purposes;

    • contractors, agents, service providers and other third parties we use to support our business. These include but are not limited to those which provide administrative or other services to us such as mailing houses, telecommunication companies, information technology companies and data centers;

    • a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal data held by the Company about our Service Users is among the assets transferred; or to a counterparty in a business asset transaction that the Company or any of its affiliates or related corporations is involved in; and

    • third parties to whom disclosure by us is for one or more of the Purposes and such third parties would in turn be collecting and processing your personal data for one or more of the Purposes.

  • This may require, among other things, share statistical and demographic information about our Users and their use of the Services with suppliers of advertisements and programming.

  • For the avoidance of doubt, in the event that Privacy Laws or other applicable laws permit an organization such as us to collect, use or disclose your personal data without your consent, such permission granted by the laws shall continue to apply.

  • Third parties may unlawfully intercept or access personal data transmitted to or contained on the Platform, technologies may malfunction or not work as anticipated, or someone might access, abuse or misuse information through no fault of ours. We will nevertheless deploy reasonable security arrangements to protect your personal data as required by the Privacy Laws; however, there can inevitably be no guarantee of absolute security such as but not limited to when unauthorized disclosure arises from malicious and sophisticated hacking by malcontents through no fault of ours.


12. DISCLAIMER REGARDING SECURITY AND THIRD-PARTY SITES
  • We do not guarantee the security of personal data and/or other information that you provide on third party sites. We do implement a variety of security measures to maintain the safety of your personal data that is in our possession or under our control. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the personal data confidential. When you use our Services or access your personal data, we offer the use of a secure server. All personal data or sensitive information you supply is encrypted into our databases to be only accessed as stated above.

  • In an attempt to provide you with increased value, we may choose various third-party websites to link to, and frame within, the Platform for our Services. We may also participate in co-branding and other relationships with other services and features to our visitors. These linked sites have separate and independent privacy policies as well as security arrangements. Even if the third party is affiliated with us, we have no control over these linked sites, each of which has separate privacy and data collection practices independent of us. Data collected by our co-brand partners or third-party web sites (even if offered on or through the Platform for our Services) may not be received by us.

  • We therefore have no responsibility or liability for the content, security arrangements (or lack thereof) and activities of these linked sites. These linked sites are only for your convenience and you therefore access them at your own risk. Nonetheless, we seek to protect the integrity of the Platform our Services and the links placed upon each of them and therefore welcome any feedback about these linked sites (including, without limitation, if a specific link does not work).


13. QUESTIONS, CONCERNS OR COMPLAINTS? CONTACT US
  • If you have any questions or concerns about our privacy practices or your dealings with the Services, please do not hesitate to submit contact: support@knowcean.co

  • If you have any complaint or grievance regarding how we are handling your personal data or about how we are complying with Privacy Laws, we welcome you to contact us through our contact below.

    Please contact us with your complaint or grievance through:

    E-mail: support@knowcean.co


14. TERMS AND CONDITIONS

Please also read the Terms and Conditions establishing the use, disclaimers, and limitations of liability governing the use of the Platform and the Services respectively and other related policies.